“From an EX/CX perspective, what some of our cutting edge clients are starting to see is that any changes that occur even on the EX side, actually have an impact on the CX side, around retention, around levels of engagement.”On this week's episode of Be Customer Led with Bill Staikos, our guest will be Manish Goel, the Chief Executive Officer and Co-Founder of TrustSphere. In the fields of Relationship Analytics and Organizational Network Analysis, TrustSphere is the company that has established itself as the undisputed market leader. They assist companies in capitalizing on one of their most precious assets - the collective relationship network. Throughout today’s episode, we dive into relationship analytics and how businesses can utlilize it to improve their growth.[01:06] Background – Manish outlines his journey and the factors that distinguished his profession and led to TrustSphere. [02:18] TrustSphere - Manish talks about his company and what they do for clients.[05:59] Use cases - Manish describes the primary use cases that he observes many of his clients considering for his company's work.[07:27] Inclusiveness – Manish explains how he considers gauging inclusion in an organization by examining details about the individuals. [10:19] Leadership Network – Manish discusses observations he has made that he deems vital in the leadership network. [14:36] CX – Manish illustrates how companies can enhance the customer experience through relational analytics. [19:04] Business Outcomes – Manish demonstrates how firms may boost their revenue and top-line growth by utilizing relational analytics.[21:09] The Future – Manish discusses the direction he believes his work will take over the next three to five years and the aspects of his job that excite him the most.[23:32] Predictions - As the capability of relationship analytics improves, Manish mentions what else he thinks may be quite intriguing in terms of predictive aspect. [25:33] Inspiration – Manish describes his business role models and sources of inspiration.Resources:Connect with Manish:LinkedIn: linkedin.com/in/manishgoelts Website: trustsphere.com/Email: [email protected]
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