Mark Levy Decodes the Psychology of CX 101
11 Sep 2025
Contributed by Lukas
Want to know why customers really stay loyal? It starts with psychology!Meet Mark Levy, Head of Cons...
Brian Solis on Mindshift: Reimagining Customer Experience in the Age of AI
04 Sep 2025
Contributed by Lukas
In this episode, we welcome Brian Solis, Head of Global Innovation at ServiceNow, a nine-time best-s...
Jean-Pierre Lacroix on Transforming Your Brand Through Emotional Connection
28 Aug 2025
Contributed by Lukas
In today’s episode, Jean-Pierre Lacroix, President of SLD (Shikatani Lacroix Design), talks about ...
Nick Glimsdahl on The Heart of Service - A Book that lets you walk in the shoes of a CX leader in the trenches
30 Jul 2025
Contributed by Lukas
Today's episode features Nick Glimsdahl, a contact center strategist and podcast host, for a deep di...
Noam Fine on Reimagining Customer Experience with Autonomous AI
25 Jul 2025
Contributed by Lukas
Noam Fine, CEO of Hear.ai, joins today's episode to explore how generative AI is revolutionizing cus...
Ken Hughes on Humanizing Customer Experience
09 Jul 2025
Contributed by Lukas
Today's conversation explores the impact of storytelling, emotional intelligence, and employee empow...
Martin Palamarz on Scaling Impact with Journey Management and AI
26 Jun 2025
Contributed by Lukas
This episode features Martin Palamarz, co-founder and Chief Customer Officer at TheyDo. Martin share...
Dr. Chitra Ranganathan on Leading with Data at Scale
18 Jun 2025
Contributed by Lukas
In this episode, we meet Dr. Chitra Ranganathan, Head of Data Science and Analytics at Atlassian. Sh...
Brett Frazer on Connecting Employee and Customer Experience
16 Apr 2025
Contributed by Lukas
Meet Brett Frazer, a seasoned customer experience leader with a career spanning Microsoft, Adobe, an...
Zach Riggar on CX Lessons From MLS On Strategies For Fan Engagement
02 Apr 2025
Contributed by Lukas
In today's episode, Zach Riggar, Vice President of Digital Marketing for Major League Soccer (MLS), ...
Tim Mueller-Hickler on Customer Obsession in Action
05 Mar 2025
Contributed by Lukas
Meet Tim Mueller-Hickler, the Founder of Thinc-Performance and a former VP at Snap Inc. and Amazon, ...
Tom DeWitt on Creating a Culture of Customer-Centricity
26 Feb 2025
Contributed by Lukas
Discover how businesses can shift from transactional models to customer excellence enterprises!Today...
David Edelman on AI-Driven Personalization and Customer Strategy
19 Feb 2025
Contributed by Lukas
Today's episode features David Edelman, Harvard Business School fellow and author of Personalized: C...
Amanda Ono on Migrating from Customer to Employee Experience
24 Feb 2023
Contributed by Lukas
This week’s episode of the Be Customer Led podcast features Amanda Ono, Chief Human Resources Offi...
Kimberly Wiefling on Developing Culture and Leadership That Has Impact.mp4
08 Feb 2023
Contributed by Lukas
Today's episode of Be customer Led features Kimberly Wiefling, founding member & global consulta...
Joe Fisch on How CEOs Can Focus on the Customer
01 Feb 2023
Contributed by Lukas
The CEO of Wine Access, Inc., Joe Fisch, joins Bill Staikos on this week's episode of Be Customer Le...
Stacy Salvi on Wearables and the Customer Experience
25 Jan 2023
Contributed by Lukas
This week on Be Customer Led with Bill Staikos, we interview Stacy Salvi, Vice President of Strategy...
Janet Polach on Leadership
18 Jan 2023
Contributed by Lukas
Janet Polach, executive coach, speaker, author, and retired marine, joins Bill Staikos for this week...
Trey Hoffman on Building out a Customer Experience Team
11 Jan 2023
Contributed by Lukas
Trey Hoffman, Vice President of Customer Experience at Fleetio, joins the Be Customer Led podcast fo...
Peter Voss on Conversational AI and CX Impact
04 Jan 2023
Contributed by Lukas
The current generation of chatbot technology utilized in business and consumer settings has signific...
Adam Nash on the Product Experience
15 Dec 2022
Contributed by Lukas
“Part of the instinct of getting started with new products, for me, is starting with real human mo...
Fred Reichheld on the Importance of Customer Love
07 Dec 2022
Contributed by Lukas
“The best gift you could give your employees is to put them in a position where they can earn a li...
Alicia Roach on Strategic Workforce Planning
30 Nov 2022
Contributed by Lukas
“A core part of what we do through strategic workforce planning is translating that purpose and st...
Jennie Weber on CX – Where We’ve Come From and Where We’re Going
22 Nov 2022
Contributed by Lukas
This episode of Be Customer Led with Bill Staikos features Jennie Weber, Senior Vice President ...
Michael Hinshaw on the Evolution of Experience Management
09 Nov 2022
Contributed by Lukas
“Customer experience isn't something that organizations control because that is ultimately how cus...
Grant Freeman on the B2B Experience
02 Nov 2022
Contributed by Lukas
“The entire sales process simply seeks to understand and define clearly the problem the prospect i...
Etie Hertz on Conversational AI impact on CX
27 Oct 2022
Contributed by Lukas
“It’s your customers telling you what they think about your company, what your product about you...
Marbue Brown on Customer Obsession vs Everything Else
19 Oct 2022
Contributed by Lukas
“You don't move past obsession. I guess what's beyond obsession is more obsession.”This episode ...
Erik Huberman on Marketing Principles and the Future of Marketing
12 Oct 2022
Contributed by Lukas
“When people ask me what marketing is, I say it's the customer experience from the first time they...
Ivonne Kinser on Is Experience the Brand or the Brand the Experience
05 Oct 2022
Contributed by Lukas
This episode of Be Customer Led with Bill Staikos features Ivonne Kinser. Ivonne is the Vice Preside...
Corey Walters on Product Experience and Impact on Customers
28 Sep 2022
Contributed by Lukas
“You have to be careful about what dials you are changing because you do not get to learn if you a...
Bella Obudho on Setting Up a CX Team for Success
22 Sep 2022
Contributed by Lukas
This episode of Be Customer Led with Bill Staikos features Bella Obudho, Head of Operations and Cust...
Christopher Willis on Making Content Better with And Impact on Customer Experience
15 Sep 2022
Contributed by Lukas
“Smart AI can differentiate who you’re talking to, when you’re talking to them, and what you n...
Yoav Vilner on Don't Forget About the Sales Experience in the Journey
07 Sep 2022
Contributed by Lukas
This week's episode of Be Customer Led with Bill Staikos will feature the CEO of Walnut.io, Yoav Vil...
Manish Goel on Organizational Network & Relationship Analytics
31 Aug 2022
Contributed by Lukas
“From an EX/CX perspective, what some of our cutting edge clients are starting to see is that any ...
Brad Quinton on How AR Advances will Reshape Experiences
24 Aug 2022
Contributed by Lukas
“If we're gonna move to something like AR, we want it to do something new and something different,...
Gal Oron on Content as an Asset
17 Aug 2022
Contributed by Lukas
“In essence, we identified an asset that was completely overlooked but can drive very smart insigh...
Teresa Cain on Running Design Sprints for Impact
10 Aug 2022
Contributed by Lukas
This week on Be Customer Led with Bill Staikos, our guest is Teresa Cain. Teresa is the Director of ...
Ken Thompson on Organizational Change and Impact on Customers & Employees
04 Aug 2022
Contributed by Lukas
“If an organization is getting certain results, it’s because it’s designed to get those result...
Sarah Johnson Dayes on the Chief Client Officer and Professional Services Impact
27 Jul 2022
Contributed by Lukas
“When people were working at home, kids were popping up in the corner. Mine certainly did. The rea...
Ray Gerber - How Journey Orchestration is Changing CX
20 Jul 2022
Contributed by Lukas
“Journey orchestration became a key fundamental in terms of connecting experiences in the context ...
Ram Parimi on Impacting the Lending Experience
13 Jul 2022
Contributed by Lukas
“What you do internally shows up externally.”This week on Be Customer Led with Bill Staikos, we’...
The Importance of Brand & Impact on the Experience
06 Jul 2022
Contributed by Lukas
“The purpose is the soul of the brand and needs to be understood in going through a rebranding exe...
Colin Shaw on Focusing on Emotional, Subconscious, and Psychological Aspects of the Experience
29 Jun 2022
Contributed by Lukas
“In everything we talk about in customer experience, you can take the word customer out and put th...
Nils Vinje on Leadership
22 Jun 2022
Contributed by Lukas
“Everything begins with you; it begins and ends with you.”This week on Be Customer Led with Bill...
Callie DePina on Creating & Nurturing the Member Experience
15 Jun 2022
Contributed by Lukas
“The most important piece of the puzzle is empathy and truly understanding the people you're desig...
Amy Radin on CX for the CEO and in the Boardroom
08 Jun 2022
Contributed by Lukas
“Communication is two-way. So it's much about listening to understand what matters to them, not ju...
Gavin Macomber on Meeting Customers Where They Are, Not Where You Are
01 Jun 2022
Contributed by Lukas
“This technology that's been available for big brands and large enterprises, we like to say we're ...
Luis Angel-Lalanne on How Customer Listening is Evolving
25 May 2022
Contributed by Lukas
This week on Be Customer Led with Bill Staikos, we’re having a fascinating conversation with Luis ...
Kevin Budelmann on The Connection Between Purpose, Brand, and Experience
18 May 2022
Contributed by Lukas
“The reason you would choose, as a customer, to engage with a company and buy their product or eng...