Send us a textJoin us as we kick off the new year with a special episode of ACP featuring two expert guests from Cloud Interact. Eliza Taylor, Change Director, and Nick Seagrave, CTO, share their insights on the future of contact centers in 2025. The discussion dives into key themes such as change management, technological advancements, and the evolving customer experience. Learn about the role of AI, cloud migration, and innovative solutions like Apollo in transforming contact centers. Don't miss this engaging and informative discussion on the challenges and opportunities ahead!00:00 Introduction and Guest Welcome01:42 Eliza Taylor's Background and Expertise02:47 Nick Seagrave's Journey and Insights04:17 The Future of Contact Centers05:29 Challenges in Customer Experience08:28 The Role of Technology in Customer Experience12:53 The Importance of Cloud Solutions16:10 Human Factors in Transformation21:42 Introducing Apollo: Our Innovative Solution29:54 Conclusion and FarewellFind out more about CloudInteract at cloudinteract.io.
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