24: AWS re:Invent 2024

Send us a textJoin Tom and Alex as they delve into the latest announcements from AWS re:Invent 2024, focusing on Amazon Connect. This episode covers various new features, including collection of sensitive customer data, generative AI-powered self-service, WhatsApp business messaging integration, AI guardrails, external voice transfers, and Salesforce contact center preview.  They are also joined by Nancy Van Delist direct from the event, sharing her experiences and the best expo highlights.  Stay tuned for in-depth discussions and future episodes exploring these advancements further. Amazon Connect now makes it easier to collect sensitive customer data within chatsAmazon Connect launches generative AI-powered self-service with Amazon Q in Connect Amazon Connect now supports WhatsApp Business messagingAmazon Connect launches simplified conversational AI bot creation Amazon Connect Contact Lens launches built-in dashboards to analyze conversational AI bot performanceAmazon Connect launches AI guardrails for Amazon Q in Connect Amazon Connect now supports external voice transfers Amazon Connect Contact Lens now supports external voice Amazon Connect now provides the ability to record audio during IVR and other automated interactions AWS announces Salesforce Contact Center with Amazon Connect (Preview) 00:00 Introduction to ACP and reInvent01:00 Amazon Connect Announcements Overview03:15 Sensitive Data Collection in Amazon Connect05:35 Generative AI in Amazon Connect13:52 WhatsApp Business Messaging Support16:01 Amazon Connect Bot Builder Enhancements18:55 AI Guardrails and Reporting24:04 Introduction to External Voice Transfers26:39 Amazon Connect Pricing Details27:49 Migration Strategies and Use Cases31:39 Recording and Analyzing IVR Interactions33:57 Salesforce Contact Center Integration37:19 AWS re:Invent Event Highlights45:02 Conclusion and Final ThoughtsFind out more about CloudInteract at cloudinteract.io.

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