Send us a textIn this episode of ACP, hosts Tom and Alex welcome Simon Leyland, the CEO and co-founder of CloudInteract. They discuss Simon's career journey from the telecommunications and IT sectors to establishing CloudInteract, focusing on revolutionizing customer experience. The conversation covers the transition from traditional telephony to modern cloud platforms and the ongoing challenges in customer service technology. Simon shares insights on embracing technological advancements like AI and the importance of bridging IT and business processes in customer service improvements. The episode also highlights CloudInteract's mission to eliminate poor customer service and advocate for technology transformation. Simon concludes with thoughts on maintaining customer satisfaction in a digitally evolving world.00:00 Introduction01:35 Simon's Career Journey04:45 Transforming Telephony and Digital Workplaces09:09 No Excuses: The Importance of Customer Service11:27 The Role of Technology in Customer Service15:51 Creating CloudInteract and Industry Challenges21:28 The Impact of AI on Customer Experience34:17 Conclusion and Final ThoughtsFind out more about CloudInteract at cloudinteract.io.
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